Policies
Welcome to our Policies page.
At Penthwell Farm, we are committed to creating a safe, inclusive, and enjoyable environment for all visitors, animals, and staff.
Whether you are joining us for dog training, SEN sessions, outdoor learning experiences, or ordering our ethically sourced lamb boxes, these policies help ensure that every experience is conducted with care, respect, and high standards of welfare.
Please take a moment to read through them — they are designed to protect everyone, support our animals, and maintain the integrity of everything we do on the farm.
1. Safeguarding & Participant Welfare
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Safeguarding Policy – protecting children and vulnerable adults.
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Neglect Policy – identifying and responding to neglect.
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Anti-Bullying Policy – preventing and addressing bullying.
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Trauma-Informed Practice Policy – working safely with participants who have experienced trauma.
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SEN and Education Policy – supporting children and young people with additional needs.
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Prevent Policy – safeguarding against radicalisation.
2. Health, Safety & Wellbeing
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Health & Safety Policy – general safety, risk assessments, first aid, and fire safety.
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Accidents & Incidents Policy – reporting and responding to incidents involving humans or animals.
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Infection Control / Biosecurity Policy – preventing the spread of disease during animal interactions and lamb handling.
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Animal Interaction Policy – ensuring safe handling and welfare of farm animals.
3. Farm Operations & Visitor Guidance
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Code of Conduct – behaviour expectations for staff, participants, and visitors.
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Participant & Visitor Guidance – practical information for attending sessions or visiting the farm.
4. Ethical, Sustainable & Food Practices
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Food & Hygiene Policy – for lamb boxes, catering, and food handling.
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Environmental / Sustainability Policy – ethical farming, animal welfare, and care for the land.
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Ethically Sourced Lamb Boxes – traceable, responsibly raised, and artisan-quality lamb
5. Equality, Diversity & Inclusion
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Equality & Diversity Policy – ensuring fairness, inclusion, and anti-discrimination.
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Multi-Agency Working & Sharing Information Policy – safe collaboration with schools, social services, and other professionals.
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Consent & Permissions Policy – for photography, animal interaction, and participation in activities.
6. Data & Feedback
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Data Protection Policy – GDPR compliance and handling of personal information.
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Complaints & Feedback Policy – raising concerns, providing feedback, and how they are addressed.
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Bookings Policy – guidance on changes, cancellations, and refunds for paid sessions.